Refund policy

Overview

We offer a hassle-free and risk-free 3-day return or replacement policy. You have 3 days from the date of delivery to request a return or replacement. If 3 days have passed since the delivery date (including the date of delivery), we cannot offer a refund or replacement.

However, please note the following important points about our return policy:

IMPORTANT POINTS ABOUT OUR RETURN POLICY

RETURNS WILL NOT BE ACCEPTED DUE TO SIZE, QUALITY, OR PERSONAL PREFERENCES. (Please refer to the product descriptions for size details.)

REPLACEMENTS WILL BE ISSUED ONLY AFTER INSPECTION. AN UNBOXING VIDEO IS REQUIRED TO INITIATE A RETURN.

3-Day Policy To initiate a return or replacement, you need to send us all required photos or videos of the product within 3 days of delivery. The date of delivery is included in the 3-day count. For example, if you receive a product on 01/01/2026, the last date to request a replacement or return is 03/01/2026 by 11:59 PM. Our technical team will review the photos or videos you send. After reviewing, we will make a decision on your request. If you send the required photos or videos after the 3-day return window, we cannot offer a refund or replacement. Please ensure that you provide all the required information to initiate a return or replacement. We cannot process requests with partial or incomplete visual proofs or information. Replacement  We are happy to give you an exchange if

You received damaged or defective items. The package is lost in transit due to the carrier's error. (If an order is prepaid) You receive the wrong item which is different from what is ordered.

You need to exchange it for the same item. Once your replacement request is approved by our technical team, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. After the product is delivered at Ekatra mall (Warehouse), the team of experts will review your product. If your claim is accurate then we will immediately ship a new product for you as a replacement. But if there is some difference in the actual condition of the product and your claim, then you will be eligible for a partial refund. (Valid visual proof will be shared with you)

Please note that the replacements are approved only if there is a manufacturing defect or you received the product in physically damaged condition. In such cases, the customer needs to provide the unboxing video of the product.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You can contact us for any replacement questions at support@ekatramall.in or WhatsApp to +91-9328463125. Return To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To initiate a return, you can contact us at support@ekatramall.in or +91-9328463125.

If your return is accepted, we’ll send you instructions on how to return your package. We have a reverse pick-up facility for most of the pin codes in India. For pin codes that are non-serviceable by our partnered logistic company, you need to self-ship the product(s) to the Ekara mall warehouse. Products that are sent back to us without first requesting a return or without Ekatra mall permission, will not be accepted and will not be eligible for any refund or replacement. You can contact us for any return questions at support@ekatramall.in or WhatsApp to +91-9328463125.

Please Note: A return is only appicable if you've received a damaged or defective product. Exceptions / Non-returnable/ Non-replaceable products - Products are not eligible for the returns & refunds or replacements if

~The product is damaged or missing parts due to a customer's error.

~Products received by the customer in good/working condition and now the customer no longer wants the product or product is not as expected/effective.

~Products received by the customer were in good/working condition and stopped working/performing after some days.

~Products received by the customer are in good/working condition and it has been damaged due to the customer's error or mishandling.

~Any product that is returned after the 7 days of delivery. Products sent as replacements.

~If the product is not delivered due to the incorrect/illegible/incomplete address, the addressee's absence, or the item is refused by the addressee.

~Products marked as "non-returnable" on the product detail page.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund. Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at support@ekatramall.in or WhatsApp to +91-9328463125.

INVALID REASONS FOR RETURN AND REFUNDS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Ekatra mall.

The buyer should make sure he or she wants to buy the items before submitting an order, not after.

After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

The buyer should be confident that he or she is ready to pay the asking prices before submitting an order.

After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Cancellation In the event you wish to cancel your order, please contact us.

We will only be able to give you a refund if you request the cancellation before the shipping of items.

If the order has already shipped, then we would be unable to process the cancellation of the package and can't give you a refund.

Our Mission

Ekatra Mall is a brand that offers a wide range of high-quality, innovative, and fun products for everyday use. We believe in making our products accessible and convenient for everyone, so they can live a happy and fulfilling life.